|Returns & Exchanges
All international packages are shipped via International Registered Parcel.
International Registered Mail/Parcel: Registered Packages are shipped every day, Monday thru Friday. Tracking Numbers will be given for all delivery. Post office Tracking website: www.singpost.com.sg/ra/ra_article_status.asp
1. Delivery Time: Please allow 14 days +- from the time you place your order until you receive it. Orders will not be shipped until payment is received.
2. Payment: We only accept Paypal as we find this is the most secure payment for both party.
3. Duties and Taxes: The customer is responsible for paying any and all customs duties, fees or tariffs charged by their country.
4. Missing Packages: Murphy's Law - "Anything that can go wrong, will,” If you do not receive your package within 3 weeks of our ship date, please contact us. We must submit forms to our post office within 30 days of shipping for insurance claims.
5. Refused Packages: If the customer refuses to pick up a package from their post office or customs service, we will not refund the shipping charges.
6. Returns: On international orders, please contact us before you send an item back to us. Should you be dissatisfied please return the unwanted item(s) in the SAME & PRESENTABLE condition as they were sent to you within 5 days of receiving the item(s) for a hassle free refund less shipping & handling. All products MUST come back as they went out with NO exception & be accompanied with a copy of your sales receipt or your refund/credit will NOT be processed.
Washed items may not be returned!
7. Important! It is your duty to check with your custom regards to the items for import, some countries consider steel helmet a prohibit item and need approval to import. We cannot ship merchandise to the Germany or France that has swastikas, SS runes or death's head emblems!
8. Tracking numbers: Tracking numbers will be given once the parcel are send.
9. Damaged Items: Please notify within 24 hrs of delivery to fill out a claim form have tracking number ready.
10. Availability: We try to stock items, so you can get them as soon as possible, but sometimes we are out of stock. So, please feel free to call or check our website for the most up to date information on product availability.
11. Pricing: Prices are subject to change without notice. www.worldwar2-militaria.com reserves the right to correct any misprints or errors on the catalog or website.
12. Third-Party Links: In order to provide increased value to our visitors, we may link to sites operated by third parties. However we has no control over these linked sites, all of which have separate privacy and data collection practices. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.worldwar2-militaria.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well.
Please send all returns to:
7500A, #04-324, Beach Road, The Plaza, Singapore 199591